Prices and shipping:

The price of the products on the page includes VAT and shipping * to Spain, Germany, the Netherlands and Belgium. In case of return or exchange of merchandise, and as indicated in Article 44 of the Retail Trade Management Law, the shipping costs will be borne by the customer. The new shipment will have no cost for the client since it will be assumed by SON PRIM .

* Free shipping costs from 6 bottles of wine or any box. If the order is better than 6 bottles, the cost will be € 10 to Spain and € 30 to the rest of Europe.

Delivery:

SON PRIM undertakes to deliver the order to the address indicated by the CLIENT within 48-72 business hours after placing the order and confirming payment. We do not ship to PO boxes.

In the event that the CLIENT is not available at the delivery address provided in the order, the logistics provider will contact the CLIENT to agree on a time slot and a new address if necessary. In the event that delivery is not possible because the CLIENT is not available in two delivery attempts, the logistics provider will again contact the CLIENT to inform the collection point where they can go to collect the order.

The customer is obliged to review the product upon delivery and notify the delivery note itself of any disagreement that may exist with it. You must report any type of damage that may be due to poor logistics management in the first 24 hours. Any flaw detected after the first 24 hours will not be applicable to such logistical manipulation but to misuse by the CLIENT.

Returns:

In accordance with the current regulations agreed in Royal Legislative Decree 1/2007, the CLIENT has the right to return their order within the first 15 business days from the delivery of said order, except in cases where the product has has been tampered with or damaged and is not delivered in the conditions stipulated for that purpose. To do this, you should contact the customer service department by sending an email to the following address info@sonprim.com commenting on your situation.

In accordance with the same regulations, the CLIENT must meet the direct shipping costs of the return. If the wine you have received is not in good condition or has a defect (cork, for example), you can return it to us and we will replace it with a new bottle or product. For this, it will be necessary for us to return the bottle with the rest of the wine and covered with its original cork, so that our assessment team can confirm the defect; Once confirmed, we will add a new bottle to your next purchase. The defective bottle must be returned to us, at your own cost and within 30 days after the date of your purchase, to the address of our warehouse and indicating in some visible way on the box the number of the affected order as a reference:

THEY ARE PRIM  KM. 4.9 Camí de Inca, 07140, 07140, Balearic Islands Spain.

SON PRIM will make the payment of the order whenever possible, by the same route that the purchase was made, in a period never exceeding 30 business days, as long as the product is in perfect condition and with the original packaging. The subscription period will start counting from the moment the product is received in warehouse and the merchandise has been validated by our logistics staff.

Availability:

The delivery time may vary depending on product availability and stock, SON PRIM will do everything possible to respect the delivery times mentioned in the Portal. However, SON PRIM is not responsible for the consequences due to a delay of shipment or a loss of the package by people outside the contract of transport, by yourself or for unforeseeable or insurmountable reasons or causes of force majeure.

SPAIN

EUROPE: GERMANY, BELGIUM AND THE NETHERLANDS

Delivery:

SON PRIM undertakes to deliver the order to the address indicated by the CLIENT within 5 business days after placing the order and confirming payment. We do not ship to PO boxes.

In the event that the CLIENT is not available at the delivery address provided in the order, the logistics provider will contact the CLIENT to agree on a time slot and a new address if necessary. In the event that delivery is not possible because the CLIENT is not available in two delivery attempts, the logistics provider will again contact the CLIENT to inform the collection point where they can go to collect the order.

The customer is obliged to review the product upon delivery and notify the delivery note itself of any disagreement that may exist with it. You must report any type of damage that may be due to poor logistics management in the first 24 hours. Any flaw detected after the first 24 hours will not be applicable to such logistical manipulation but to misuse by the CLIENT.

Returns:

In accordance with the current regulations agreed in Royal Legislative Decree 1/2007, the CLIENT has the right to return their order within the first 15 business days from the delivery of said order, except in cases where the product has has been tampered with or damaged and is not delivered in the conditions stipulated for that purpose. To do this, you should contact the customer service department by sending an email to the following address info@sonprim.com commenting on your situation.

In accordance with the same regulations, the CLIENT must satisfy the direct shipping costs of the return. If the wine you have received is not in good condition or has a defect (cork, for example), you can return it to us and we will replace it with a new bottle or product. For this, it will be necessary for us to return the bottle with the rest of the wine and covered with its original cork, so that our assessment team can confirm the defect; Once confirmed, we will add a new bottle to your next purchase. The defective bottle must be returned to us, at your own cost and within 30 days after the date of your purchase, to the address of our warehouse and indicating in some visible way on the box the number of the affected order as a reference:

AA. THEY ARE PRIM KM. 4.9 Camí de Inca, 07140, 07140, Balearic Islands Spain

SON PRIM will make the payment of the order whenever possible, by the same route that the purchase was made, in a period never exceeding 30 business days, as long as the product is in perfect condition and with the original packaging. The subscription period will start counting from the moment the product is received in warehouse and the merchandise has been validated by our logistics staff.

Availability:

The delivery time may vary depending on product availability and stock, SON PRIM will do everything possible to respect the delivery times mentioned in the Portal. However, SON PRIM is not responsible for the consequences due to a delay of shipment or a loss of the package by people outside the contract of transport, by yourself or for unforeseeable or insurmountable reasons or causes of force majeure.

PAYMENT METHODS:

· Credit and debit card.

· Transfer.